Features - FeedbackGate

📧 Email & SMS Automation

Send review requests automatically via email or text. Time campaigns 2 hours after service (when customers are most likely to respond). Most businesses see 60-70% response rates.

Automated campaigns that send requests after service completion
Custom message templates you can personalize for each customer
Time-based triggers (send 2 hours after service, proven best window)
Follow-up sequences: if they don't respond in 3 days, send a reminder
A/B test different messages to see what works best
CAN-SPAM and TCPA compliant (we handle the legal stuff)
Automatic opt-out handling (they can reply STOP anytime)
Let customers choose email or SMS preference
Track SMS delivery status so you know when messages are read

📧📱

⭐ Rating Gate (Your Secret Weapon)

Send happy customers to Google. Keep unhappy ones private. This stops 95% of negative reviews from going public.

Set it so 4-5 stars go to Google, anything below stays private
Direct happy customers to Google, Yelp, or Facebook with one click
Capture private feedback from unhappy customers so you can fix issues first
Prevent negative public reviews by solving problems privately first
Auto-generate review links based on customer location
Works with Google, Yelp, Facebook, and other review platforms

⭐

📊 Know What Customers Actually Think

Track which customers are happy vs. unhappy, see response rates, spot problems before they become bad reviews. Updated every time someone responds.

Live dashboards that update as feedback comes in
AI-powered sentiment analysis (know if feedback is positive, neutral, or negative)
See exactly how many customers respond (most businesses get 60-70%)
Net Promoter Score tracking (see if customers would recommend you)
Spot trends: are complaints increasing? Is satisfaction improving?
Build custom reports for stakeholders or investors
Export everything to CSV or Excel for deeper analysis
API access to pull your data into other tools

📈

🔔 Get Notified When Someone's Unhappy

Know the moment a customer leaves negative feedback so you can respond fast and fix it before it goes public.

Email alerts sent instantly when negative feedback comes in
Slack integration (get notified in your team channel)
Set custom rules: alert me only for 1-2 star ratings, or only during business hours
Auto-escalate if no one responds within 2 hours
Assign negative reviews to specific team members
Track how fast you respond (SLA tracking helps you meet your response time goals)

🔔

🎨 Make It Look Like You Built It

Use your logo and colors everywhere. Your customers will never know you're using FeedbackGate.

Use your own domain (feedback.yourcompany.com)
Add your logo and brand colors to every email and page
Customize email templates so they match your brand voice
Branded feedback pages (looks like part of your website)
Remove all FeedbackGate branding (agency plan)

🎨

🔗 Connects to Everything You Already Use

Works with Zapier, your CRM, and anything with an API. No need to change your workflow.

Zapier integration connects to 1000+ apps (Salesforce, HubSpot, Mailchimp, etc.)
Full REST API access (build whatever custom integration you need)
Webhook support (we ping your system when reviews come in)
Direct CRM integrations (Salesforce, HubSpot coming soon)
Sync with Google Calendar to schedule follow-ups
Import customers via CSV, export all your data anytime

🔗

👥 Let Your Team Help Without Stepping on Each Other

Assign negative reviews to specific people, set up alerts, track who's responding. Available on Growth+ plans.

Add unlimited team members (no per-user fees)
Set who can see what (admins see everything, staff only see their assignments)
Invite team members via email (they get their own login)
See who did what (activity logs show all actions)
Leave internal notes on feedback (coordinate responses without email)
Shared inbox view (see all unassigned feedback in one place)

👥

🔒 Your Data Stays Safe

We encrypt everything, back up daily, and store data in secure infrastructure. Your customers' info is as safe as your own.

256-bit SSL encryption (same level banks use)
SOC 2 compliant infrastructure (enterprise-grade security)
GDPR and CCPA ready (we handle data privacy compliance)
Choose where your data lives (US, EU, or other regions)
Regular third-party security audits
99.9% uptime SLA (we guarantee the service stays online)
Automatic daily backups (your data never gets lost)

🔒

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